Enter the SNS username.


Prerequisites

In order to replace your forgot password with a new one, you must have previously added and confirmed at least one of the following account recovery options:

  • An alternative email address (different from the main email address of the user).
  • A mobile phone number, to receive SMS on.
Requirements for the new password
  1. It must be different from the old password.
  2. It must have a minimum length of 8 characters.
  3. Space, tab, new line, diacritical marks and accented characters are not allowed.
  4. It must consist of the following characters only - Standard ASCII (32-126):

    Category 1 - Lowercase lettere minuscole: abcdefghijklmnopqrstuvwxyz
    Category 2 - Uppercase letters: ABCDEFGHIJKLMNOPQRSTUVWXYZ
    Category 3 - Digits:  0123456789
    Category 4 - Punctuation marks: !"#$%&'()*+,−./:;<=>?@[\]^_`{|}

  5. It must contain characters that, at least, belong to 3 different categories among the 4 listed above.
  6. It must not contain your own First Name or Family Name.
  7. It must not contain the first 3 or more characters of your own (username).
  8. It must be considered valid for a maximum of 90 days.
Forgot password change steps

To change the current password with a new one, please follow the next steps:

  1. Enter the full username of the Windows account used to access the Scuola_Normale domain. It's usually name.surname@sns.it
  2. Select at least one account retrieve option. You can choose among your alternataive email address or your mobile number or both.
  3. Solve the Google™ Captcha to prove that you're human.
  4. Click on the button "Require Password Change".

  5. Enter the Verification Codes sent by the server to the account recovery option(s) previously selected.
  6. Solve the new Google™ Captcha to prove that you're human.
  7. Click on the button "Confirm Verification Code(s)".

  8. Fill in "New Password" and "Confirm new password" with a new password; it must match all the rules listed in the paragraph Requirements for the new password.
  9. Solve the new Google™ Captcha to prove that you're human.
  10. Click on the button "Change the password".